Overview

United Polycarbonate, a brand of United Enterprises owned by Zahid Janjua, is committed to protecting the privacy and personal information of our customers, partners, and website visitors across Pakistan.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (unitedpolycarbonate.pk), contact us via phone, WhatsApp, email, or any other channel, or purchase our products and services.

Our head office is located at P-26 Ravi Market, Susan Road, Faisalabad, Punjab 38000, Pakistan. We operate branch offices in Lahore, Raiwind, Rawalpindi, Gujranwala, and Multan.

Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our services.

Information You Provide

• Full name and contact details (phone number, email address)
• City or delivery address for quotation and delivery purposes
• Project details, product requirements, quantity, and specifications
• WhatsApp number used for communication and ordering
• Business name and type (for B2B clients, contractors, distributors)
• Messages, inquiries, and feedback submitted via our contact form or WhatsApp

Information Collected Automatically

• IP address and browser type when visiting our website
• Pages visited, time spent, and navigation behavior (via analytics tools)
• Device type (mobile, desktop, tablet)
• Referring website or search query that brought you to our site
• Geographic location (city/region level, not precise GPS)

How We Use Your Information

We use the information we collect for the following legitimate business purposes:

• To respond to your product inquiries and prepare accurate quotations
• To process orders and coordinate delivery of polycarbonate sheets and roofing products
• To provide technical support and installation guidance
• To send you relevant offers, product updates, or promotions (with your consent)
• To improve our website, products, and customer service based on feedback
• To comply with legal obligations under Pakistani law
• To maintain records of transactions for accounting and warranty purposes
• To detect, prevent, and address fraud or misuse of our services

Information Sharing

We may share your personal information only in the following limited circumstances:

• Branch Offices: Your inquiry may be forwarded to our nearest branch office (Lahore, Raiwind, Rawalpindi, Gujranwala, or Multan) for faster service.
• Delivery Partners: We share your name, phone number, and delivery address with courier and freight partners solely for order fulfillment.
• Service Providers: We may use third-party tools for website analytics (e.g. Google Analytics) and email communication, which process data on our behalf under strict confidentiality terms.
• Legal Compliance: If required by Pakistani law, court order, or government authority, we may disclose your information as legally obligated.
• Business Transfer: In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the new entity, subject to continued privacy protections.

WhatsApp & Social Media

A significant portion of our customer communication occurs via WhatsApp (0300-8662013). When you contact us on WhatsApp, your messages, phone number, and any shared media become part of our business communication records.

Please note:

• WhatsApp communications are governed by WhatsApp's own Privacy Policy in addition to ours
• We use WhatsApp Business for customer service — messages are stored on our business devices
• We may share your WhatsApp number internally with relevant staff to assist with your order
• Our WhatsApp Channel is a one-way broadcast channel — we do not collect personal data through it

We also maintain a presence on Facebook and YouTube. Interactions on these platforms are subject to the respective platform's privacy policies. We do not control how these platforms collect or use your data.

Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and understand how visitors use our site.

You can control or disable cookies through your browser settings. Disabling cookies may affect some functionality of our website. We do not use cookies for advertising targeting or retargeting at this time.

Data Security

We take the security of your personal information seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction.

• Our website uses HTTPS encryption for all data transmitted between your browser and our server
• Access to customer data is restricted to authorized staff on a need-to-know basis
• Business devices used for WhatsApp communication are password-protected
• We regularly review our data handling practices to identify and address vulnerabilities

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by Pakistani law. Typically, customer inquiry data is retained for 3 years and transaction records for 7 years for tax and warranty purposes.

Your Rights

As our customer or website visitor, you have the following rights regarding your personal information. To exercise any of these rights, contact us at united.polycarbonate.sheet@gmail.com or WhatsApp 0300-8662013.

We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.

Children's Privacy

Our website and services are intended for business and adult consumers. We do not knowingly collect personal information from individuals under the age of 18.

If you believe that a minor has provided us with personal information without appropriate consent, please contact us immediately at united.polycarbonate.sheet@gmail.com and we will take steps to delete such information promptly.

Policy Changes

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Post a notice on our website homepage for significant changes
• Notify active customers via WhatsApp or email where appropriate

We encourage you to review this Privacy Policy periodically. Continued use of our services after any changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us through any of the following channels: